If there was ever a time where we as business people need to think outside the box, it’s during the current pandemic. The world is in a state of flux, and our customers are desperately trying to make sense of a changing reality. Not only do we have the pandemic to deal with, but we are also going through a period of immense social and technological change, which has been called the Fourth Industrial Revolution.
How do we prepare ourselves and our companies for the future when we have little idea what that future might be? And, even if we hazard a guess, it’s likely to change the minute we begin to make plans. Today’s companies have to constantly reinvent themselves, their products and services, and the way they operate within their market. Sitting back and doing the same things we’ve always done will mean falling rapidly behind our competitors.
Creating an environment that encourages your employees to come up with creative and innovative ideas will become increasingly vital. Employees who continually look for new ways to do things, as the world constantly morphs into something new, will be a valuable currency. With significant change comes great opportunity. Understanding what impact change will have on your company is the first step to recognizing its opportunities. Many companies continually react to the negative symptoms of change – they are always in firefighting mode. Others are like surfers, anticipating the wave, waiting for it, preparing to ride it no matter how volatile it turns out to be.
The LinkedIn Learning 2020 Workplace Learning Report listed creativity as the number one soft skill most needed by companies. The top five soft skills included persuasion, collaboration, adaptability, and emotional intelligence. These are all skills related to how people work together and generate new ideas.
Professional services giant, PwC, reported in its 20th CEO Survey that the number one priority for CEOs was to strengthen innovation within their companies to allow them to capitalize on opportunities. At the same time, they reported finding it challenging to find the creativity and innovation skills they required. When these skills are in short supply, there is even more reason to develop them internally by creating a culture based on creativity and innovation.
As the business world increasingly turns to machines and software to solve its problems and advance, the one thing machines can’t replicate (at least not yet) is the creativity and innovation that come from collaborative spirit and passion.
Creating an innovation-focused work environment can take many forms and be formal or informal. For small businesses, it’s easier and often more effective to take the informal route. First, encourage your employees to come forward with their thoughts about your business ensuring them that there are no dumb ideas and that you will be receptive to whatever they bring to you. Second, empower your employees to make decisions and think independently. It may be necessary to have some guidelines, boundaries, and expectations around this, but try to make them less restrictive rather than more. Third, there is no innovation without failure. Expect it, respect it, and be at peace with it because fear will destroy a developing culture of innovation.
Innovative and creative thinking is often generated through group brainstorming sessions. While these sessions are valuable, you should also encourage non-competitive individual brainstorming to generate ideas that can be shared later with the larger group. Individual brainstorming provides more reserved employees with much-needed psychological safety to be creative. When these ideas are subsequently shared with the larger group, others can build from them. Too often, especially if we are trying to solve a problem, we jump on what appears to be a great solution only to discover that it leads to further problems down the road. Push for more ideas, even after what seems to be a satisfactory solution has been found. First ideas rarely offer a perfect solution, so allow time for maturation.
Remember, always divorce idea generation from criticism, however constructive. Critical analysis is beneficial but only when offered alongside potential solutions.
Creating a culture of innovation within your company will make you more competitive. It will fuel growth, encourage positive change, focus you and your staff on constant improvement, and prepare you for whatever the next wave brings. |